FAQ:

Delivery	Payment	Designer
Fitting	Products	After Sales

Delivery

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What is the cut off time for same day dispatch?

All orders which are placed before 4:00pm Monday - Friday will be dispatched the same day. Any orders which are placed after 4:00pm on Friday will be dispatched on Monday. There are no collections or deliveries on bank or public holidays.

Does the delivery charge increase if i add more number plates to my order?

No, we have one set delivery charge, so no matter what you order, delivery price will remain the same.

Do you offer free delivery?

I am afraid we do not offer free delivery. We only use top level couriers for all of our deliveries so it is not cost effective to offer free delivery.

How do you package your number plates?

We use custom made boxes which have been specifically made for the transit of our number plates and to prevent damage in transit. Larger orders and larger sized plates will be manually wrapped by our dispatch team in cardboard to ensure further security from being damaged.

Im ordering my plates as a gift, is the outer packaging plain?

Our number plate boxes are blank, but we do use branded tape to seal your package. If you require plain tape please email us once your order is complete and we can use this instead.

Do you ship to Jersey, Guernsey, or Isle of Man?

Yes we ship to Jersey, Guernsey and the Isle of Man.

Do you ship worldwide?

Yes we ship to the UK, Europe and to the majority of countries Worldwide. You can order online via our website and select the relevant delivery option.

Can i collect my number plates?

I am afraid we do not offer a collection service.

What delivery methods do you offer?

We offer the below delivery methods to the UK, including Republic of Ireland and Northern Ireland

Our DPD Saver service is our most cost-effective service with DPD, with goods arriving within 5-6 working days.

Our DPD Classic service is our most popular delivery service to the UK, with goods arriving within 3-4 working days.

Our DPD Priority service is our upgraded delivery service with DPD, with goods arriving within 2 working days.

Our DHL Express is an overnight next day delivery service, with goods arriving within 1 working day.

( Jersey, Guernsey, and Isle of Man - Fall under Europe Option - 1-2 Working Days )

We also offer a fast delivery service to the whole of Europe and Worldwide.

Deliveries to Europe usually arrive within 1-2 working days.

Deliveries Worldwide usually arrive within 1-5 working days.

Payment

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How can i pay for my order?

You can pay for your order via Credit or Debit card online. We accept both Visa and Mastercard.

Do you accept PayPal?

I am afraid that we do not accept PayPal as a payment method.

Do you accept payment via bank transfer?

We do accept payment via bank transfer but only for our trade customers or for orders with a value over £500+.

Is your website and payment secure?

Yes all areas of our website are submitted over HTTPS which is a secure protocol. All payments are submitted over an EV SSL AES 256 bit encryption protocol. No card details are ever stored for any reason. We treat credit and debit card payments with upmost integrity.

What should i do if my card declined?

If your card declined it could be due to an incorrect 3 digit security code, expiry date or an incorrect card number being entered. We recommend trying to submit payment again, if it continues to decline then recommend trying an alternative card or speak to your bank to find out why, as we are unable to detail any reason for which the bank is declining your card.

Do you charge VAT?

Yes VAT is included in the price you see online, the prices you see are including VAT.

Designer

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Can i see previews of my number plates before buying?

Yes as standard our online designer will show you the exact previews before purchasing.

How should i space my registration to be road legal in the UK?

For the correct format you should only add one space to your registration. The space should be in the correct location, please refer you your V5 log book and existing number plates. If you are still unsure please contact us for more information. See below examples for correctly spaced registrations vs incorrect:

Correct: AB21 AAA

Incorrect: AB 21AAA - AB 21 AAA - AB21AAA

If i enter multiple spaces, or no spaces in my registration will they be made like that?

Yes we can confirm your plates will be made with the specification you enter and design online. The designer will prompt if no spacing is added, giving you the option to amend if required.

Which fonts are road legal in the UK?

The standard road legal number plate font in the UK is the UK Legal option on the font drop down menu on our designer. Our UK Legal Black GEL RESIN font is also fully road legal, as well as our UK Legal LASER 4D. The UK Legal Motorcycle font is road legal for all motorcycles and scooters in the UK as well as some import vehicles.

Which badges are road legal on UK number plates?

The badges which are road legal in the UK are under the below three sections :

- Transparent Country Badges
- Colour Country Badges
- Green Electric EV Badges

Are borders road legal on UK number plates?

Yes borders are road legal can be added via the designer.

Do your number plates contain the British Standard Mark?

Yes all of our number plates will contain the British Standard stamp at the bottom right corner of your number plates. We do offer the option for you to remove this text at the bottom of the number plates which you can do on our designer by choosing No in the Legal Details drop down box, but unless you do so the number plates will contain this information.

What are the Legal Details?

The legal details are a legal requirement for all number plates in the UK, and display the makers name, postcode and the British Standard. For this reason the legal details are a default option, but you can deselect the Legal Details and nothing will be printed to your number plates if so required. The legal details are printed in small text at the bottom right hand corner in a light grey.

Can i add my own badge to my number plates?

Yes, on the designer simply select the Send Badge via Email option under the badge drop down menu. Then simply place your order online, and once the order is complete, you will receive an email receipt. Then go to our contact page on our website and upload your badge in one of the available formats. A designer will contact you within 24-48 hours with the design for you to approve / amend as necessary. Please note that Send Badge via Email orders do not fall under the same day dispatch and next day delivery methods due to the fact that design and approval is required for each order to ensure you are happy with the design before with manufacture.

Can i order more than 1 or 2 number plates from your website?

Yes you can. On the designer you have the option to choose the quantity you would like for both front and rear sizes. Also after you have added that order to your cart you can add more number plates, and so on until you wish to checkout and place your order.

Can i order a set of plates and have the front plate a different design to the rear plate?

Yes you can do this by designing the front plate, and select 0 for the Rear Quantity, then add the front plate to your cart. And then click the add more plates button and design the rear plate, and select 0 for the Front Quantity, then add the rear plate to your cart. This way you will receive a front and rear plate with separate designs by simply adding the front and rear plate to your cart separately.

Can i order just a single plate?

Yes you can, simply change the quantity for rear or front to 0 which will in turn give you a single plate.

I cannot find what i am looking for on your designer, can you design me something custom?

Yes, if there is something that you cannot find or complete on our designer and you need specific requirements, please contact us with your requirements and we will come back to you with a price and specification.

Fitting

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Do you pre drill number plates before sending?

No we do not offer a drilling service as the screw holes on your existing plates range from vehicle to vehicle. If you would like to drill your number plates we highly suggest reading through our fitting page which has all the relevant guides and information on how to drill your number plates correctly.

How many fixing kits will i need to fit my number plates?

The simple rule of thumb is one kit per number plate. One sticky pad kit contains 6 sticky pads which is sufficient to fix one plate to your vehicle. One screw kit contains 4 screws and 2 of each cap which is sufficient to fit 1-2 number plates, depending on how many screws you require. Most number plates are fixed with 2 screws but some are fixed with 4.

Are your sticky pads strong enough to hold a number plate?

Yes absolutely they are made specifically for number plates adhesion. We have sold millions of kits worldwide and they have performed exceptionally.

Can i order accessories through your website without ordering number plates?

Yes fixings can be ordered on their own via this link: Fixings

Do your Tamper Proof fixing kits really work?

Yes they have an excellent record of preventing number plate theft and making it more difficult for someone who is looking to steal your number plates. They work by using a unique button head design which can only be removed with the correct tool which is supplied with the kit. The number plates may still be removed with sheer brute force, but the number plate will most probably crack and damage in the process and make it unusable.

How do the number plate holder's work?

Our number plate holders work by enabling you to insert your number plate in to the holder without the need for drilling or fixing your number plate. You can attach the holder to your bodywork using screws, and then simply push fit your number plate in to the holder without any fixings required. Also if you ever replace or change your number plates they are easily removed.

Products

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Do you offer custom shaped rear number plates?

Yes this is something we specialise in. Vehicles such as the Aston Martin DB9, Aston Martin Vanquish, Rover 75/MG ZT, Jaguar X and S Type, Jaguar XJ, Range Rover Sport etc have custom rounded and shaped rear number plates. The standard 520 x 111mm size will fit and the majority of customers are happy with this size but we also offer the option of a custom shaped rear number plate for these vehicles.

Do you offer tinted number plates?

I am afraid we do not offer tinted number plates.

Do you offer translucent TVR Rear number plates?

Yes we do, you can order these online on our designer. They are under the Acrylic section under the rear size drop down menu.

What is the difference between number plates and show plates?

It is a good question and the simple answer is everything. Number plates are made for the road and show plates are not. Number plates are good quality and show plates are made of inferior quality products compared to number plates. We only offer quality number plates.

Are your number plates reflective?

Yes all of our number plates are fully reflective on both front and rear plates and meet all of the standards. We use the best quality German sourced reflective.

What material are your number plates made off?

Our acrylic number plates are made out of the best quality laser cut acrylic and our reflective is the best quality reflective sourced from Germany.

Do you offer a discount for bulk orders?

Yes we can offer a discount on orders which are valued at £250 or more. If you are a regular customer who also spends more than £250 per month you may also qualify for our trade account

Do you offer number plates for motor bikes and import cars?

Yes we have one of the largest selections of plates and offer a number of sizes which are suitable for bikes, cars, vans, trucks, trailers, caravans and much more.

What is the correct size for my number plates?

The most common number plate size is the 20.5" x 4.4" (520mm x 111mm) oblong size. Some import cars, 4x4 vehicles, and also motorcycles have non standard sized plates so we always recommend to measure before ordering. All of the sizes we offer can be selected and ordered online via our designer.

Do you make black or silver vintage metal number plates?

Yes we do. You can order these via our designer, by selecting either the "Vintage" button under the "Metal Plates" menu.

Do you make white and yellow pressed metal number plates?

Yes we do. You can order these via our designer, by selecting the "Standard" button under the "Metal Plates" menu.

Do you sell 4D number plates?

Yes we do. You can order these on the designer, by selecting the "Laser 4D" button.

Do you offer number plate surrounds / frames / holders?

Yes we do, these can be added in the checkout process.

Do you number plates come with a protective cover?

Yes all of our acrylic number plates are supplied with a protective cover. Please note this needs to be removed prior to fitting your number plates. We sticker all of our acrylic plates with a please peel sticker which will remove with the protective cover.

Do you sell registration numbers or personalised number plates?

I am afraid we do not sell registration numbers. We only manufacturer number plates, we do not offer cherished or personalised number plates. You must own or have entitlement to the registration number for which you are having plates made up.

After Sales

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Can i cancel or amend my order once the order has been placed?

Sorry but we are not able to amend orders once placed via our website.

Do you offer refunds?

We offer a full 14 day money back guarantee on all of our products. If you are unhappy with your purchase we will happily exchange the goods or issue a refund. Please note goods need to be returned in order to be refunded. Outbound and return postage is non-refundable. Please note goods must be in original condition unused and be returned within 14 days of the date you received the goods.

Do your number plates come with any guarantee?

Yes all of our products come with 3 years manufacturer warranty as standard. Please note products sold prior to 2021 were sold and covered with 12 month manufacturer warranty.

How long will my number plates last?

Our number plates are built to last, and should last for several years or more.

Do you require documentation to process and complete my order?

We do not require any documentation in order to process and complete your order. You must though own the registration number / vehicle for which you are having number plates made, be the registered keeper of the registration / vehicle, or have the owner / registered keeper's permission to have number plates made up. This only relates to road legal number plates and does not relate to show plates and off road number plates and signs.

My number plates haven't arrived yet?

If you have placed an order and are waiting on your number plates please check the tracking link sent to you when the goods are dispatched. Please also check your email receipt as this will have an estimated delivery date on it. If the goods do not arrive within the estimated time scale please do contact us and we will contact the courier to resolve for you.

My number plates have been damaged in transit?

If you have received damaged goods and they are damaged upon first impressions please sign for the goods as "Damaged". If you open the package and then find internal damage don't worry we can still help. Just simply take photos of the damage and send them to us via our contact page, and then we will issue a claim with our courier and resend your order.

I haven't received my email receipt?

An email receipt is sent to all customers upon successfully placing your order with us. If you do not receive your email receipt it could be due to the email being stuck in your spam or junk filter. Also if an incorrect email is entered on our website, this can also cause issues with receiving your email receipt. Please just simply email us with your registration and any other details relevant and we will resend for you.

My refund hasn't been received yet?

If we are refunding your order due to a cancellation, return or any other reason then please note once the refund has been issued it can take up to 7 working days for the refund to show. If the refund is still not showing on your account after 7 working days please contact us.

My order is missing items?

All of our orders are checked before leaving our premises to ensure they are correct and full, but from time to time we do make mistakes. If you have received your order and it is missing items or is incorrect in anyway please do not hesitate to contact us and we will resolve for you.

Remember if you have any other questions please do not hesitate to contact us